Frequently asked questions

TVRO

How can I connect multiple users with TV reception onboard?

For the connection of 4 to 16 independent receivers and televisions, the use of a multi-switch is suitable. The requirement for this is a TV antenna with Quattro LNB. All our Quattro TV antennas have a multi-switch for four ports included. Upgrading to 8, 12 or 16 is possible on request.


For installations with an even larger number of users, we recommend the use of a head-end station as a proven method. This architecture smartly combines a huge number of independently selectable channels for each user with the advantage of using a simple tree distribution network with no special requirements regarding cables, splitters and outlets (standard cable TV equipment).

Full article headend station ->

VSAT

How much bandwidth do I need onboard of my ship?

The calculation of how much bandwidth is required on a ship is the same as for an internet connection on land. Yet there are important details to consider:

1) The maritime airtime services can cost a multiple of tariffs on land. An exact determination of the actual need is therefore very advisable.

2) On many ships the demand for connectivity fluctuates throughout the year, such as when there are guests on board in the summer and the ship remains largely unused during the winter months.

Most tariffs can be flexibly adjusted up or down to react to changing demand, but the choice of hardware must be made in advance with a view to the maximum expected usage. Most important criteria are reflector size and the power of the transmitting unit, which ensures the capacity in upload. For more information refer to the question "What antenna size do I need?"

The internet speed depends on the bandwidth or data transfer rate.

Read more on bandwidth calculation->

How do I find a suitable tariff for my internet on board?

We are happy to support your search for a suitable airtime tariff. The variety of offers available can make it difficult to find the most convenient for your purpose.

Important parameters for the selection:

1. Cruising area: Do you mostly move within one region or are you travelling worldwide? Regional services for the Mediterranean, North Sea or Baltic Sea for instance often offer better conditions.

2. Speeds: Find a tariff according to your Internet usage and data throughput requirements. Data tariffs start at 512 Kbps and can reach up to 24 Mbps or more. Contracts are available as unlimited data plan or as pay-as-you-go volume with billing according to consumption.

More about finding the right internet tariff >

What options are the to manage bandwidth between multiple users?

Using a vessel network management systems allows you to supervise and optimize several ship operations. The web-based platform ensures that every user in a shared network gets the optimum capacity of available bandwidth.

It offers tools for increasing operational efficiency, network control, crew hotspot & crew calling access for VSAT data service including BYOD functionality for smartphone, tablet or laptop.

More details on vessel network management ->

How do I monitor performance of my satellite system?

EPAK provides customers with an easy tool to create and manage satellite profiles: the web-interface. It gives access to information about the status of the Antenna Control Unit, the antenna itself, GPS position, modem, the vessel's heading & speed as well as the received signal strength.

It also provides a detailed overview of the network and system information and it is possible to use this interface for configuring the modem, IP address etc. The web interface is included with all VSAT systems.

Read more about web interface ->

Installation

Can I get Internet and TV on board via the same satellite antenna?

This is technically possible, but in practice it is rarely a cost-effective solution.

There are basically 2 ways to receive television on board: classic via geostationary television satellites broadcasting live TV programmes or via the Internet, where live streams from many channels as well as media services such as Netflix are available.

More about options for TV and Internet via satellite

When is it useful to have a dual installation with two redundant antennas?

Satellite communication relies on an unobstructed view from the satellite antenna to the sender. Superstructure and other obstacles cause blindspots and affect availability of your VSAT or TVRO satellite link.

If you cannot find an installation place on deck where the antenna has free line of sight all around, then the installation of a dual system is useful for avoiding blockages and disruption of TV reception or internet connectivity. The availability of the connections is increased. Handover between the redundant antennas happens automatically through our DivKit device.

Read more about the DivKit >

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