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In case of malfunction of your TVRO or VSAT system please check the message on the display of the ACU in order to find then the exact solution for any problem in EPAK's Troubleshooting Guide.

 

TVRO SYSTEMS

DisplayProblemSolution
no dishNo connection to the antenna unit
  • Check RX cable connection to antenna unit (power and antenna cable)
  • Check control unit's power supply
ErrorComCommunication error with antenna unit
  • Turn unit off and after 3 seconds on again
LowVsupPower supply too low (< 11.5 Volt)
  • Check power supply connection for antenna unit (loose cable..)
no DataThe satellite position requested by the
receiver in AutoSat mode is not stored in antenna unit
  • Check the DiSEqC™ adjustment of the receiver
  • Add satellite and store position
Err HRRead error of horizontal unit

Turn the unit off and on again. In case the error reoccurs, call for technical assistance.


In case of errors regarding limit switches:
Check all moving parts for non-blocking functionality

Err HWWrite error of horizontal unit
Err VRWrite error of vertical unit
Err VWRead error of vertical unit
Err SRRead error of signal processing unit
Err SWWrite error of signal processing unit
Err VCOError during satellite inspection
Err EEPError during storage
Err IICError in internal communication
Err TrckError in tracking module
Err ULSError in upper limit switch
Err LLSError in lower limit switch
Err ELSError in eastern limit switch
Err WLSError in western limit switch
Err SaveError while saving satellite
Err Skew 
<Short!>There is a short circuit in the connection
between control unit and antenna
  • Check RX cable
Sat X alternating with
no Sig
No reception of the stored satellite
  • Check if superstructures obstruct the sight to the satellite
  • If so, move the boat about 3°
  • Reception may be interrupted by passing boats
scanning alternating with
complete
No receivable satellite signal in the entire search range
  • Select another program on the receiver and search again
  • Check if superstructures obstruct the sight to the satellite
  • Check, by using footprint cards (e.g. www.satbeams.com), whether the boat is inside the coverage area (footprint)
update recoIt is recommended to update the saved satellite data
  • Do an update of the satellite data

 

 

VSAT SYSTEMS

DisplayProblemSolution
no dishNo connection to the antenna unit
  • Check RX cable connection to antenna unit (power and antenna cable)
  • Check ACU power supply
ErrorComCommunication error with antenna unit
  • Turn unit off and after 3 seconds on again
LowVsupPower supply too low (< 11.5 Volt)
  • Check power supply connection for antenna unit (loose cable..)
Err HRRead error of horizontal unit

Turn the unit off and on again. In case the error reoccurs, call for technical assistance.


In case of errors regarding limit switches:
Check all moving parts for non-blocking functionality

Err HWWrite error of horizontal unit
Err VRWrite error of vertical unit
Err VWRead error of vertical unit
Err SRRead error of signal processing unit
Err SWWrite error of signal processing unit
Err PRRead error of polarisation unit
Err PWWrite error of polarisation unit
Err VCOError during satellite inspection
Err EEPError during storage
Err IICError in internal communication
Err TrckError in tracking module
Err ULSError in upper limit switch
Err LLSError in lower limit switch
Err ELSError in eastern limit switch
Err WLSError in western limit switch
<Short!>There is a short circuit in the connection
between control unit and antenna
  • Check RX cable
Err CompCompass error
  • Compass will automatically reset and recalibrate. After that, please do a preset. If the error should occur several times, please call for technical assistance.
Err SaveError while saving satellite
  • Repeat search and storing procedure.
    Make sure the boat is not moving and no superstructures obstruct the sight to the satellite
Wait GPSAntenna is waiting for valid GPS data
  • GPS signal is jammed by another signal source
  • GPS receiver is defective
TX off alternating with
Satellite
No reception of the stored satellite
  • Check if superstructures obstruct the sight to the satellite
  • If so, move the boat about 3°
  • Reception may be interrupted by passing boats
scanning alternating with
complete
No receivable satellite signal in the entire search range
  • Select another program on the receiver and search again
  • Check if superstructures obstruct the sight to the satellite
  • Check, by using footprint cards (e.g. www.satbeams.com), whether the boat is inside the coverage area (footprint)
Preset?Antenna asks for confirmation to update
the satellite data
 
Standby
  • Antenna could not find a satellite for
    15 minutes
  • There was the error message
    no dish before